FAQ

General Questions:

 1) What is RunIt Real Time?
 2) Why would I be compelled to use RunIt Real Time?
 3) How is the Real Time priced?
 4) What type of savings can I expect by using an Real Time?
 5) What does number of users mean?
 6) What are the costs of upgrades?
 7) How often are upgrades available?
 8) What other advantages does the data center offer my retail business?
 9) Why is my data more secure at a data center than within my company’s headquarters or store?
10) I have employee security concerns, what type of protection is offered within Run…It Real Time?
11) Where are my backup copies of my company data kept?
12) Can I receive copies my company data?

System Requirements:

 1) Can you offer a complete turn key solution for us?
 2) Can I purchase my own hardware?
 3) Can I use my existing hardware and peripheral equipment?
 4) Can I use a touch screen with RunIt Real Time?
 5) Are we able to have our logo on the Receipt?
 6) In terms of Internet connectivity, what are the minimal requirements?
 7) What if I lose my internet service?
 8) I only have one retail store is a RunIt Real Time a good fit?
 9) How long can I keep the customer history?
10) Are there limits to the number of stores, items, customers, vendors, brands, etc. that I can input?
11) How long are my files kept?
12) What types of transactions can I perform at the POS?
13) What are my credit card processing options?
14) How does RunIt Real Time improve my customer service?
15) How can RunIt Real Time increase customer traffic?
16) How can RunIt increase the size of the customers shopping basket?
17) Many of my store locations have complicated sales tax structure. Can Run…It handle this?
18) Some of my customers are permitted tax exempt status, how does RunIt manage this?
19) With many store locations and multiple sales tax rates as well as special order and layaway sales transactions - my reporting need to be
      addressed, what can I expect to see on your tax reports?
20) Does RunIt Real Time support automatic distribution from a receiving location or warehouse?
21) Does RunIt Real Time track in-transit merchandise between locations?
22) Can the RunIt Real Time automatically creates purchase orders?
23) Is it easy to get inventory data?
24) Can the RunIt Real Time use the manufacture's serial numbers for specific items?
25) I want to write purchase orders from trade shows. How do I do this with RunIt Real Time?
26) How many items can I have in inventory?
27) Does RunIt Real Time handle in house charging?
28) Can RunIt Real Time do split tenders?
29) How can I input my starting on-hand inventory quickly?
30) Can I use a Physical Inventory Service?
31) How easy is it to perform a physical inventory with RunIt Real Time?
32) Does this program calculate employee commissions?
33) Can this RunIt keep track of gift certificates?
34) Can this RunIt keep track of gift cards?
35) What Accounting features are included in RunIt Real Time?
36) Can an item be purchased in bulk then be split and resold as a single unit?
37) Can my customers charge items to a house account?
38) Can I tie RunIt Real Time to my web site?
39) Does RunIt Real Time work on the Mac OS and Windows operating system?
40) Can I use RunIt Real Time in a mixed environment (Windows and Mac)?
41) If I have an old POS system, can I import its data into RunIt Real Time?
42) What file formats are work best for importing my existing data?
43) Can I still use my existing barcodes or do I have to re-print them all over again?
44) Can I export my data out of RunIt Real Time?
45) Can RunIt Real Time handle foreign currencies?
46) I'm not very good at knowing when it's time to reorder merchandise. Can RunIt Real Time help me?
47) I want to have an item priced at $0.30 each, but 4 at $1.00. Can RunIt Real Time do that?
48) Who reports are available?
49) Can we create our own customized reports?
50) There are so many features, what if I don't need them all?
51) How do I discuss my specific needs and get a personalized demonstration?
52) Can I try the RunIt Real Time before I subscribe?
53) How quickly can I start working Run…It Real Time?

Training & Support:

 1) How long does it take to get up and running on the system?
 2) Why is RunIt Real Time much easier to implement and train on than other point of sale systems?
 3) How long will it take to teach my staff to ring up sales?
 4) What training environments are available for my staff?
 5) Who helps us with plan our setup such as departments, product setup etc. and make sure we are on the right track?
 6) How can I train my bookkeepers, buyers, warehouse personnel and store staff without affecting my actual information?
 7) Once I am connected, how long does it take to get up and running on the system?
 8) What kind of help desk technical support do you have?
 9) What is the cost of your help desk support services?
10) Do you do any customization to fit Run…It Real Time to my business needs?

General Questions:

Q: What is Run…It Real Time?
A: Run…It Real Time is an easy to use powerful retail software suite - instantly delivered and smoothly supported over the Internet. The Run…It Real Time allows retail businesses gain all the benefits of advanced Retail Management / Point-of-Sale software without the prohibitive expense usually associated with these packages.
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Q: Why would I be compelled to use Run…It Real Time?
A: Easy question! To rid yourself of your IT headaches; to keep from having to do the next upgrade that you are facing in the near future; to get rid of backup, software upgrades; to focus on retailing and not have to worry about figuring out where technology is headed (we do that for you); to save 50% over the next two to four years on your IT costs; to add store locations without the technology hassle; to be able to work from anywhere in the world; to achieve all the above and not have to switch systems to do it.
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Q: How is the Real Time priced?
A: Our Real Time solution is based on low monthly subscription price per user so you have predictable technology costs that are easy to budget. Our pricing structure allows your company to "pay as you grow" and avoid the large capital expenses of setting up a system that you may outgrow before you know it. There are minimal initial license setup fees for Real Time based on the number of users. Optional services such as training, data conversion, web site and credit card integration are customized around your company's specific needs.
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Q: What type of savings can I expect by using an Real Time?
A: Cut Your IT Budget You will likely save approximately 50% of the cost of a similar in-house system over a 3-to-5-year period. You no longer have to keep a full IT staff on the payroll to cover maintenance and support. This approach has helped many customers accomplish substantial savings on their IT budgets.
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Q: What does number of users mean?
A: The number of users refers to the number of connections using RunIt Real Time at the same time. It does not refer to the number of workstations or employees that can use the program. You can have any number of workstations or employees as you need.
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Q: What are the costs of upgrades?
A: The cost of unlimited upgrades is included in your monthly subscription. There are no additional costs.
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Q: How often are upgrades available?
A: All upgrades are available seamlessly installed on our servers and immediately available to our clients. The frequency of upgrades depends directly on our clients. The more changes you request, the more often we issue new versions of our program.
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Q: What other advantages does the data center offer my retail business?
A: It's Like Having Your Own IT Department 24 x 7 x 365 to Run and Maintain Your System. Except It's Cheaper! We help you focus on your business, while outsourcing your IT headaches to us. We run, maintain, and support your IT infrastructure at our state of the art data centers.
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Q: Why is my data more secure at a data center than within my company’s headquarters or store?
A: Our state of the art data center provides 24-hour server surveillance as well as a tough security infrastructure. The security is compliant with military as well as banking and financial industry security standards. No user is installing any software or files on the data center. These are all tightly controlled and only installed by trained employees. There is actually less chance of your data getting infected with a virus while it is in our data center than when it is in your own network; in your office, there are many people able to install files into your network.
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Q: I have employee security concerns, what type of protection is offered within Run…It Real Time?
A: RunIt Real Time offers extremely tight and flexible security. You have complete control over who has access to each kind of information. Customize your company's security settings to any user or groups of users to deny them access to reports, menus, windows, buttons or fields within the application.
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Q: Where are my backup copies of my company data kept?
A: Your backups are stored on tapes in our secure, climate-controlled data storage facility located at our data center. Copies are also kept off site by a professional remote data storage service.
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Q: Can I receive copies my company data?
A: Yes. A scheduled backup copy of your data can be posted or sent to our company. An additional service fee might apply.
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System Requirements:

Q: Can you offer a complete turn key solution for us?
A: We certainly can. Our recommended IBM computers come with an on-site warranty. Our preferred point of sale and back office peripheral equipment manufactures are selected for their track record of reliability and performance.
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Q: Can I purchase my own hardware?
A: Absolutely, although you find our dealer based pricing very appealing. Please check that they meet the hardware specifications listed on our website under “Hardware Specifications s”. Please call Run…It if you have specific questions.
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Q: Can I use my existing hardware and peripheral equipment?
A: Yes. Run Real Time can be run on the older model low end PCs and Internet devices (a "smart" terminal that is a level below PCs in cost and performance). In fact you might require even less equipment then before, because your business is managed by our data center no server is needed at any of your locations – including the main office. Please check that they meet the hardware specifications listed on our website under “Hardware Specifications”. Peripherals such as printers, scanners, cash drawers can be utilized, so long as they are supported by Windows or Mac operating systems. Please call Run…It if you have specific questions.
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Q: Can I use a touch screen with Run…It Real Time?
A: Yes you can. Run…It Real Time works with Touch Screen Monitors
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Q: Are we able to have our logo on the Receipt?
A: Yes. Our technical department will provide you with specific file format and size. Thermal receipt printers are required. Please call Run…It if you have specific questions.
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Q: In terms of Internet connectivity, what are the minimal requirements?
A: While a dial-up connection will be possible for remote access, such as home, hotel, etc., for an store, headquarters and warehouse, ISDN, DSL and cable modems are recommended. Check with your local providers for availability.
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Q: What if I lose my internet service?
A: The most prevalent risk is not being able to access your data if your Internet connection is down. We suggest that you have a dial-up Internet connection available in your office in the event your main connection is lost. We have found that Internet reliability is very good and this should be a minimal problem.
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Q: I only have one retail store is a RunIt Real Time a good fit?
A: RunIt can run at just one store or at multiple stores. Our Real Time Solution, however, is designed to scale should your retail operation begin to grow into multiple locations.
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Q: How long can I keep the customer history?
A: You decide how long to keep your history and when to purge it. You can easily keep the history on file for 3, 5, or even more than 10 years. When you are ready to archive , you can tell the system to remove all history older than a given number of years and months.
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Q: Are there limits to the number of stores, items, customers, vendors, brands, etc. that I can input?
A: Run…It Real Time can support an unlimited number of data entries. Our servers always have enough disk space to support any number of items, customers, etc.
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Q: How long are my files kept?
A: An unchanged file will be kept indefinitely. But, file retention can be affected by how often a file is updated. Up to three iterations of a file will be retained by successive backups. If a file is updated again, the oldest version will be discarded when the next scheduled Run…It Real Time backup occurs. If you need to keep multiple versions of a file (i.e., more than three versions) be sure to contact Run…It.
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Q: What types of transactions can I perform at the POS?
A: Run…It Real Time supports the following types of transactions: Special orders, layaways, rentals, quotes, gift registries, gift certificates, gift cards, returns, voids, and of course traditional sales receipts.
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Q: What are my credit card processing options?
A: The choice is yours! Run…It Real Time offers both integrated and non-integrated credit card processing solutions. Run…It Real Time integrates with proven leaders in electronic payment services, including Lynk Systems, Shift 4 and IC Verify. This choice offers the easiest management of the entire sales transaction from point-of-sale to settlement, resulting in fewer points of contact, increased security and lower overall costs. If you preference is a non integrated credit card solution there will be no need to change your existing service agreement. End of day tender reconciliation is quick and easy with our daily activity reporting providing a secure and through accounting of each transaction.
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Q: How does Run…It Real Time improve my customer service?
A: With real time information about customers' buying histories at your fingertips, you'll be able to review their previous purchases as well as their on- account, gift card, and store credit balances. Plus, your staff with have instant access to detailed merchandise information including current on-hand and order status of any item at any store within your chain
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Q: How can Run…It Real Time increase customer traffic?
A: Also, schedule store sales in advance for entire departments or brands for a specified date or time. At the point of sale, you can track each discount given to customers through discount codes to gain insight into which sales and promotions are most successful.
Use the data in the Run…It Real Time customer file to create customer mailings. Use your customers' purchase histories to learn their buying habits and to deliver personalized mailings that will keep them coming back for more.
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Q: How can Run…It increase the size of the customers shopping basket?
A: Run…It Real Times helps growing the sale with each customer visit adds revenue to your bottom line.

One way Run…It Real Time increases the size of a customer's purchases is by associating suggested merchandise with any item in the inventory – allowing your cashiers and sales staff to recommend additional merchandise to your customers. The suggested merchandise can recommend an unlimited amount of items and can changed whenever it suits your business.

Another way Run…It t Real Time increases the size of a customer’s purchases is by creating special promotions such as "Buy one, get one free!" or "10% off if you buy 3 items!" Motivate your price conscious customers to add a second or third color; or encourage them to try an additional brand. Design your quantity based promotions around a single style or groupings from multiple brands, departments, seasons, etc.
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Q: Many of my store locations have complicated sales tax structure. Can Run…It handle this?
A: Yes. Run…It Real Time can handle single and multiple sales tax percentages. Sales tax rates can be assigned by category of merchandise, price point, item and location. Pre-set special sales tax rates for the shipping fee and alteration charge. Of course, we handle merchandise tax when shipping to locations where you may have or not have other locations.
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Q: Some of my customers are permitted tax exempt status, how does Run…It manage this?
A: Easily, customer records can denote their tax exempt status with ID reference field and apply a zero tax rate to their purchases.
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Q: With many store locations and multiple sales tax rates as well as special order and layaway sales transactions - my reporting need to be addressed, what can I expect to see on your tax reports?
A: Run…It Real Time sale tax report prints sales and tax totals by percentage rate.
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Q: Does Run…It Real Time support automatic distribution from a receiving location or warehouse?
A: RunIt Real Time allows easy automatic transfer of stocked items from one location to another allowing for more efficient inventory management. Run…It Real Time auto distribution tool offers eight methods of dispersing merchandise to you stores meaning that stores will carry the merchandise that they need. Choose the distribution plan that meets your stores needs. Assign distribution quantities for each location based on:

  • Minimum number of units
  • Sell thru performance from any date range
  • Maximum quantity requirement (Min/Max)
  • Sales volume from any date range
  • Days of supply
  • Percentage allocation
  • Filling in the sold units from any date range

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Q: Does RunIt Real Time track in-transit merchandise between locations?
A: Yes we do. . Reduce shrinkage by increasing your control over your inventory, by knowing which stores have shipped, received and is still expecting merchandise. RunIt Real Time provides the ability to transfers items as well as keeps track of the merchandise that is in-transit between the locations.

Use the easy to use quick transfer feature at the point of sale to scan merchandise going out and coming in. For large merchandise distributions, stock balancing and consolidations the automatic transfer order feature generates the transfer with picking report.
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Q: Can the Run…It Real Time automatically creates purchase orders?
A: Yes, we can. RunIt Real Time's auto-order feature calculates suggested orders from the minimum and maximum stock levels and historical sales performance from any date range. Generate a purchase order using the pre-set minimum and maximum stock levels on items and by location. Or, create and order merchandise for a specific brand, department, season, gender, etc that has a minimum sell thru percentage from last holiday season or has sold at least 10 units in the past two weeks.
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Q: Is it easy to get inventory data?
A: Complete transaction management and ease of use assure the highest level of inventory accuracy—from receipt to issue, and transfers to adjustments, with cycle counts and full physical inventories in between. RunIt Real Time allows for complete real time management of warehouse inventory and location data. Run…It Real Time includes very powerful and flexible inventory reports (these reports have been based on our years of industry experience and meet the data needs of most clients). A complete audit trail of every stock movement is maintained for research and performance reporting thus providing for accurate and meticulous data to report on. Combined with our data reporting tools this is information powerful enough for any purpose.
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Q: Can the RunIt Real Time use the manufacture's serial numbers for specific items?
A:  Yes, RunIt Real Time can accept the manufactures serial numbers for those items that require tracking of individual items with the same barcode. . Enter the serial numbers when receiving and select the same serial number when selling – it’s that easy.
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Q: I want to write purchase orders from trade shows. How do I do this with Run…It Real Time?
A:  With RunIt Real Time you can access your business from anywhere your business takes you. Run…It’s professional staff will walk you through the 5 minute process of preparing your laptop, then simply connect to the internet and you are ready to go. Whether you are checking today’s sales from home, distributing merchandise from your hotel or writing a purchase at a trade show, Run…It real Time keeps you connected.
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Q: How many items can I have in inventory?
A:  The number is limited to the size of your hard drive installed in your computer. With the abilities of today's computers you can have hundreds of thousands of records and items.
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Q: Does Run…It Real Time handle in house charging?
A:  Yes. RunIt Real Time will Bill...It module will set credit limits, take payments on account, report on produce statements and mailing labels for you. It can even automatically add interest on overdue accounts.
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Q: Can Run…It Real Time do split tenders?
A:  Yes, RunIt Real Time can do up to 15 different kinds of tender. Combine them in any order for any amount that your customer prefers.
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Q: How can I input my starting on-hand inventory quickly?
A: RunIt Real Time gives you several fast alternatives to manually entering items into inventory. Along with standard manual entry, you can also enter inventory items into the system by scanning items at the register, using a Portable Data Collector, and by using a professional inventory service.
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Q: Can I use a Physical Inventory Service?
A: Absolutely, you can contract with an inventory service company, such as RGIS Inventory Specialist. They will scan your entire bar-coded inventory and supply you with a file containing scanned barcodes and their quantities on hand. Simply, down load this file into RunIt Real Time module to reconcile your current on hand inventory.
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Q: How easy is it to perform a physical inventory with Run…It Real Time?
A: Very, RunIt's Real Time’s count...It module makes performing a physical inventory simple and accurate. Whether you are counting the entire store or targeting specific departments, brands, seasons or styles comparing and reconciling your inventory is easy to do.
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Q: Does this program calculate employee commissions?
A: Yes, RunIt Real Time program calculate commissions. There is no need for you to take time out of your busy schedule to calculate your employees’ commissions. The commissions are calculated on each receipt by item ensuring complete accuracy.
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Q: Can this Run…It keep track of gift certificates?
A: Yes, RunIt Real Time keeps track of gift certificates that are sold as well as redeemed. Gift certificate numbers and amounts are stored in the client's record. If the client has forgotten their gift certificate, you can easily look up the gift certificate through the client information screen.
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Q: Can this RunIt keep track of gift cards?
A: Yes, RunIt Real Time keeps track of gift cards that are sold as well as redeemed. Gift certificate numbers and amounts are stored in the client’s record. If the client has forgotten their gift certificate, you can easily look up the gift certificate through the client information screen.
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Q: What Accounting features are included in RunIt Real Time?
A: Run…It Real Time incorporates Accounts Receivable, Payables and General Ledger to provide you with an accurate picture of your businesses’ revenue, expenses, assets, liabilities and of course net worth.
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Q: Can an item be purchased in bulk then be split and resold as a single unit?
A: Yes, you can actually sell a single candle from a pack of 12; when you sell a candle it will break the pack and automatically deplete a 12-pack bulk item and add 11 single candles into stock. Many gift stores find this feature especially useful.
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Q: Can my customers charge items to a house account?
A: Yes, RunIt Real Time features allows your business to extend a line of credit, charge interest, print invoices, accept payments, adjust accounts, and more.
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Q: Can I tie RunIt Real Time to my web site?
A: You have a couple of options here - but the answer is yes. The easiest route is our Web...It module. Yahoo directly links with Web...It, providing a real time updates of on-hand merchandise status and automatic downloads of sales transactions. But if you've got really specific needs, our development staff can work with your web developers on a design approach.
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Q: Does RunIt Real Time work on the Mac OS and Windows operating system?
A: Yes it does. Both operating system platforms seamlessly integrate with Run…It Real Time
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Q: Can I use RunIt Real Time in a mixed environment (Windows and Mac)?
A: You sure can! You can have 1 Mac and 4 PC's; or 5 Macs and 2 PC's; or 3 Macs and.well you get the picture! So, you can receive merchandise on a Mac and sell it 1 second later on a PC!
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Q: If I have an old POS system, can I import its data into Run…It Real Time?
A: Most of the time, yes you can! If your Point of sale system can export data, or we can access the data files, we can help you import much of your critical data. But because every Point of sale system is different, the time to pull your old data into the *right* place in RunIt Real Time can vary greatly. We offer data transfer as an add-on service and will quote you on how long we think it will take.
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Q: What file formats are work best for importing my existing data?
A: DBF, XML, EXCEL or TEXT formats.
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Q: Can I still use my existing barcodes or do I have to re-print them all over again?
A: Provided you import your barcode numbers along with the product information, we can link them into our system so that when you scan your old barcodes, we can recognize them and relate them to the new numbers.
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Q: Can I export my data out of RunIt Real Time?
A: Yes you can. It's your data. RunIt Real Time can export all of our hundreds of reports as well as security protected access to tables relating to sales, inventory, purchase orders, payables, accounts receivable, general ledger, customer and vendor data - enabling easy querying and exporting of the results into DBF, XML, EXCEL or TEXT formats.
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Q: Can RunIt Real Time handle foreign currencies?
A: Yes. You can define multiple foreign currencies to be accepted by your store and the exchange rate for each type in RunIt Real Time tender type window. When the customer pays in foreign currencies, RunIt will automatically convert the tendering amount into local currency. The Daily Activity report also summarizes the money collected for each foreign currency type.
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Q: I'm not very good at knowing when it's time to reorder merchandise. Can RunIt Real Time help me?
A: Yes. RunIt Real Time gives you the option to generate purchase orders manually or automatically based on re-order criteria or items sold during a specified period. You can generate purchase orders for all items in the database, selected departments, categories, or vendors and brands.
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Q: I want to have an item priced at $0.30 each, but 4 at $1.00. Can RunIt Real Time do that?
A: Yes. You can define how RunIt Real Time will handle pricing and quantity discounts for each item in your inventory. In the cited example, you can even define what RunIt Real Time will do when someone buys 6 of the item. You can set Run…It Real Time to charge the first 4 at $1.00 ($0.25 each), and the remaining 2 will be charged at $0.30 each or at $0.25 each
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Q: Who reports are available?
A: The Run…It Real Time offers an extensive list of Crystal reports that give your business insight into sales, inventory, purchasing, receiving, customers, accounts payable, accounts receivable, taxes, and much, much more. All reports are dynamic and can be filtered, grouped and sorted by any field in the report window to display information that matters to you. Set exceptions on the analytical inventory reports to display merchandise that is above or below a specific sell thru, has a minimum of item on hand, on order, units sold, been on the sale floor a minimum number of days, etc. Export your reports in the most popular data formats for future viewing and modification. Every report provides the option to export into MS Excel, MS Word, TXT, CSV and more!
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Q: Can we create our own customized reports?
A: Yes. RunIt Real Time use Crystal Reports to provide a professional report appearance. Add your own reports to fit whatever unique needs you may have or modify existing reports.
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Q: There are so many features, what if I don't need them all?
A: One of the great features of RunIt Real Time is that if you don't want to use or have to use a certain feature, you just ignore it. Run…It Real Time does not require you to use every option or fill in every field. And, if later on down the road you find a need for a feature, you can quickly incorporate it into your business.
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Q: How do I discuss my specific needs and get a personalized demonstration?
A: You may call toll free 888-77-RUNIT 9am-5pm (PT) Monday-Friday. We can demonstrate our Run…It Real Time interactively while answering any of your questions and showing those features and benefits that are of specific interest to your retail business. You may also request information and submit questions by completing our Information Request form.
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Q: Can I try the RunIt Real Time before I subscribe?
A: Absolutely! Simply click on Try our demo and sign up. Once we have received your sign up information, you will receive an e-mail to confirm your access to our software demonstration system.
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Q: How quickly can I start working Run…It Real Time?
A: Very quickly! The installation process is just three easy steps. Beginning with signing up and ending with connecting to your retail business - RunIt handles and manages the installation of your Point of Sale and Back Office workstations using high-speed Internet directly from our office at our company's headquarters.

Start
Within 24 hours of signing up your retail business is issued a secure logon and password.

Install
Install the RunIt Real Time desktop icon to each workstation for instant access to your business. Total installation time is only minutes per workstation or laptop.

Connect
Click on your Run…It Real Time desktop icon from anywhere you have internet access, whether from a point of sale, back office, tradeshow, hotel room or home – it’s that simple.
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Training & Support:

Q: How long does it take to get up and running on the system?
A: The timeframe could be as short as 48 hours from the time application is completed and as long as 30 days. The average is a couple of weeks. However, that depends on if you already have an Internet connection, if you have data that needs to be converted, etc
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Q: Why is RunIt Real Time much easier to implement and train on than other point of sale systems?
A: RunIt Real Time makes your company's transition as smooth and in-expensive as possible. We usually begin implementation with a planning meeting so that we achieve an understanding of your overall goals and business practices. From the planning meeting we wrap RunIt's powerful functionality around your business requirements and work flow procedures.

RunIt Real Time's interactive shadow control allows our project managers, trainers and support specialist to remotely co-pilot and guide your staff through implementation and training. Our support specialist joins them on the exact screen they are using. Both your staff and support technician can interact in real time within the same window or report.. By eliminating the need to of the to sort through confusing descriptions data fields, support staff help remote workers become productive more quickly. Training can begin the day an office opens, and workers can increase competency from at home as well as on the job.
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Q: How long will it take to teach my staff to ring up sales?
A: It generally takes less than 30 minutes to train cashier and sales staff to complete sale transactions. . If they need to learn all the features of the Point of Sale, it could take a day or two to get a good feel for it.

RunIt Real Time Point of sale functions are easy to understand, and with practice they will become second nature in no time. Our professional training staff can walk you through the training, make it easy to understand and are available for follow-up questions.
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Q: What training environments are available for my staff?
A: Training can be implemented in several ways to accommodate your company's learning needs and budget. We recognize that one size does not fit all and offer a range of choices:

1. One-on-one at your place of business, at Run…It company office, or at any other desired location
2. Group training at any preferred location
3. Live, over the Internet & telephone
4. combination of any of the above
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Q: Who helps us with plan our setup such as departments, product setup etc. and make sure we are on the right track?
A: As part of our project management planning services, our trained staff will gladly assist you in the initial design and planning of your entire retail setup, including data entry, purchase order, receiving, distribution and transfer management as well as accounts payable, accounts receivable and general ledger.
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Q: How can I train my bookkeepers, buyers, warehouse personnel and store staff without affecting my actual information?
A: RunIt Real Time has a special practice environment for training sessions. The training environment has the exact same functionality and options as those of the regular session with the exception that it is not touching your actual data.
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Q: Once I am connected, how long does it take to get up and running on the system?
A: That depends on if you already have an Internet connection, if you have data that needs to be converted, etc. However, the timeframe could be as short as 48 hours from the time application is completed and as long as 30 days. The average is a couple of weeks.
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Q: What kind of help desk technical support do you have?
A: RunIt stands ready to assist you. Our help desk technical support services are available to your business via phone, email or fax - 24 hour per day 365 days a year.
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Q: What is the cost of your help desk support services?
A: Zero. The cost of unlimited support is included in your monthly subscription.
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Q: Do you do any customization to fit Run…It Real Time to my business needs?
A: Absolutely. Our organization has always been customer-oriented. We have always encouraged our clients to let us know what they require. Whether you make suggestion on improving the program functionality or requiring a new way of doing things to improve your business, all suggestions are recorded in a database and are queued for programming of the next versions.
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Run.It has developed partnerships and product and services integration with the following vendors

Charge Card Solutions

LynkPartner Link Systems
IC Link Systems
kye Link Systems