Help Desk
RunIt Real Time Services and Support
RunIt Real Time's services and support works with you to keep your retail business up and running smoothly. Our dedicated team of support personnel is committed to answering your questions and providing you with the highest levels of customer and technical service. We draw upon our industry knowledge; expertise and best practices to make sure you are successfully utilizing RunIt Real Time to meet your hardest business challenges.
Huge Services and Support Savings
RunIt Real Time's unlimited technical support is bundled within your "pay as you go" low monthly subscription. With no up front support charges your cash flow will increase providing you with more working capital to grow your business.
Whether you're new to RunIt Real Time or an experienced user - and regardless of the size of your retail organization - our cost effective service and support works for you. You'll benefit from our wide range of support resources.
Your Support Resources include:
- Unlimited telephone support. Direct phone access to the RunIt Real Time support team.
- Free RunIt Real Time version and release updates. To stay current, our RunIt Real time clients receive free updates that are designed to introduce new tools as well as improve or expand an existing features -ensuring your business is always running smoothly
- Free Automatic Backup Protection -Our automatic backups protect and store your RunIt Real Time data in specially selected highly secure facilities within North America.
- On-line Knowledge Base - Information on common questions and answers, available 24/7. Check this resource page before you contact Customer Support - the solution may already be waiting for you.
- Email Support- An easy and convenient way to obtain a response to support questions. RunIt Real Time's team of support Specialists will review the question and respond quickly via email.
Updating New Versions and Releases are seamless
"You focus on your business while we manage your retail system" Our technical experts seamlessly publish our latest version or release on our servers during off hours, requiring no time or expense by your staff. Whether you’re a single store or large chain, simply connect as usual in the morning and start ringing in sales.
Real Time Support Access
Our support team can quickly resolves most issues within minutes. Using our shadowing tool we can instantly join your headquarters, warehouse and store staff on the exact window they are viewing – ensuring that issues can be immediately identified and settled. With our shadowing tool, the RunIt Real Time support team can share control of your staff’s mouse and keyboard; allowing them to demonstrate how to best use an advanced function or report.
