Its important for retailers to provide their customers with a cohesive shopping experience in any location. To do this merchants need to implement a customer management system that allows them to maintain current customer records that can be shared with all store locations. By storing information such as purchase history, gift certificates/gift cards, customers’ preferred brands, sizes, styles and colors, retailers can provide a consistent and positive shopping experience.
Real Time Access To Customer Details
A cloud based customer management system provides any store with a detailed purchase history, including item, receipt and summary. Retailers can also choose to add in a variety of user-defined fields for classifying non-merchandise details, such as birthdates, club or organization memberships and business affiliations which can improve the customer’s overall experience.
Improve Check Out Experience
With purchase details such as department, brand, style, price point and size available at their fingertips retailers can provide a personalized shopping experience to each customer. Check out is easy with payment history, on-account balance, frequent buyers club earnings, special order/layaway status, payment terms and credit limit all on-hand. A customer’s credit limit and account balance are always viewable and current.
Cloud Based Customer Management System
Runit provides retailers with the ability to add unlimited customer records including, name, phone number, address, email, ship to address, and comments. This means merchants can customize their customer details to provide the best experience for retailers and customers. The real time updates means that the information will always be current.
Sharing customer information among all stores helps ensure that the shopper’s experience with each of your stores is consistently positive. With Runit, all of your stores customer records are always current, reflecting any changes instantly to their purchase history, gift certificates/gift cards, store credits, etc. Customer can shop at any location in the city, state, or the country as if they were shopping in the one closest to home. Runit organizes your customers’ records so that at a glance your staff knows which brands, styles, sizes, and colors are preferred by your shoppers.
■ Detail purchase history by item, receipt and summary. View the history of each piece of merchandise a customer has purchased and each of their receipts.
■ Unlimited customer records including, name, phone number, address, email, ship to address, and comments.
■ Reprint any receipt from a customer’s history.
■ Customer records contain user-defined fields for classifying key personal non-merchandise details, such as birthdates, club or organization memberships, and business affiliations.
■ From any store quickly check the customer’s sales totals, payment history, on-account balance, frequent buyers club earnings, special order/layaway status, payment terms, interest, penalties, and any comments that have taken place.
■ Instantly view the customer’s credit limit and current balance for on-account customers.
■ Breakdown of the customer’s total purchases by department, brand, style, price point, and size.
■ Customer’s credit limits and account balances are always viewable and current.