Support

little-phone

(888) 777-8648

The Runit Implementation Journey

We understand all the hard work you put into your stores every day, and how difficult it can be to switch your entire operation to a new retail management system. With over 25 years of experience, our team of experts ensures a seamless transition by guiding you through each step of our implementation methodology in as little as three weeks.

CLOSE ×

Discovery

  • Identify your project leader and key personnel
  • Set schedule and roll-out timeline to match your requirements
  • Develop checklist for the business processes key to your success
  • Identify POS and back-office nodes for all locations, along with cabled and wireless connectivity requirements
  • Identify required POS, back-office and credit card processing equipment, and
    third-party data integrations
  • Outline your custom integrations, reports, and sub-projects as needed
1

DISCOVER

Identify key personnel, unique integration and infrastructure requirements, and create a personalized project scope and implementation checklist. We’ll also help establish a critical business process for success.

CLOSE ×
  • Implementation
  • Training
  • Plan Runit system options and inventory classifications with key merchandise
    team leaders
  • Establish Runit back office connections for buyers and inventory managers
  • Establish your direct relationships with any integrating third parties
  • Establish merchant IDs with client credit card processors
  • Develop email and print receipt logos and artwork
  • Define specifications and acquire POS and back-office equipment, paper
    supplies, and network infrastructure from preferred suppliers as needed
  • Execute on agreed-upon custom programming requirements as needed
  • Define and customize all required staff roles and permissions
  • Enter executives, merchandise, and operation-level staff into system security per appropriate role
  • Ship and set up credit card equipment to designated store locations
  • Sign into credit card portal to prepare for test transactions
  • Plan Runit system POS options for customer service, transaction speed, and
    intelligent management of store inventory with your key store project leader
  • Establish at least one POS connection for testing, rehearsing, and learning
    critical functions
  • Test POS equipment machine options including credit card processing within the practice location(s)
  • Confirm all locations as ready with internet access, Wi-Fi, and phone lines (as required)
  • Conduct configuration testing for third-party integration using sample data
2

IMPLEMENT

Deploy POS and back-office connections, databases, and supporting infrastructure while building out key transactions and applications.

TRAIN

Assign an in-house team trainer and conduct required training in collaboration with Runit experts.

CLOSE ×

Validate

  • Confirm a test setup of all POS and back office connection, equipment, and Runit
    machine options, including credit card processing
  • Confirm and test all third-party integrations prior to go-live date
  • Set up store level staff security roles and access
  • Import qualified customer contact information as needed
  • Post open transactions including gift cards, gift certificates, store credits, special
    orders, and layaways into Runit a few days prior to go-live date
  • Update warehouse and store count inventory quantities and print new
    merchandise tickets, as required, a few days prior to go-live date
  • Complete a pre-launch checklist of procedures with store staff lead by your in-
    house store trainer and supported by Runit experts
3

VALIDATE

Check all implementation and system integrations, establish staff access and security roles, and confirm store level staff training on key procedures.

CLOSE ×

Go Live and Support

  • Bring stores live and start ringing up transactions in Runit
  • Bring third-party integrations live and begin utilizing in-store operations
  • Manage and readdress any retail procedures
  • Conduct additional training on key reports and exporting of relevant live
    information
4

GO LIVE AND SUPPORT

Launch in-house and third party integrations to start ringing up customers with 24/7 live support from Runit.